What are Bert Black Service Companies' Covid-19 policies?

All technicians are supplied with masks to use at discretion, when necessary. Our technicians follow CDC guidelines for every AC repair call as well as all of our other services.

How often should I service my HVAC system?

We recommend you service your HVAC system twice a year and change the filters every 2 months. Bert Black Service Companies offers a $10 off first services call for new customers. Call today if you're in need of AC repair or heating repair.

Will cleaning my HVAC system reduce our home energy bills?

Yes, HVAC system cleaning helps with system performance and therefore saves you money if it's running efficiently. Bert Black Service Companies offers discounts on HVAC with their Gold Club Membership, so be sure to call if you're in need of furnace repair or AC repair.

Is it a big deal if my toilet is running?

Yes! It could be an underlying issue that can be very costly to you if not resolved or replaced. Call Bert Black Service Companies for details. You may need the help of electricians and/or a plumber should the leak overflow and cause damage.

Why should I call a professional plumber instead of doing it myself?

Water is one of the most damaging and costly hazards to the home. Extensive training and certification from a company can help you resolve the issue efficiently before damage occurs. If damage occurs, you may need to call electricians and/or plumbers to remedy the problems.

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Privacy Policy

Effective Date: 10/22/2024

Bert Black - AC, Heating, Plumbing & Electrical Services ("we," "us," or "our") values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

Information We Collect

We may collect the following types of information when you interact with us:

Personal Information: Your name, address, phone number, email address, and any other information you provide to us when you schedule services, request a quote, or communicate with us.
Payment Information: Credit card numbers or other payment details when you make purchases through our website or other platforms.
Technical Data: Information about your visit to our website, such as your IP address, browser type, referring/exit pages, and the time and date of your visit.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Black Bert: will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. Black Bert: may share your Personal Data, including your SMS opt-in or consent status, with third parties that help provide messaging services, including but not limited to platform providers, phone companies, and other vendors who assist in the delivery of text messages.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services, including air conditioning, heating, plumbing, electrical, and generator services.
To process transactions and send related information, including purchase confirmations and invoices.
To communicate with you about our services, promotions, and updates.
To improve our website and address customer concerns or inquiries.
To comply with legal obligations and protect the safety and security of our users and business.

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who help us operate our business and provide our services. These parties are bound by confidentiality agreements and are only allowed to use your information as needed to perform their functions.
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.
Business Transfers: In the event of a merger, sale, or transfer of some or all of our business assets, we may transfer your information as part of that transaction.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

Your Choices

You have the following choices regarding your information:

Opt-Out of Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
Cookies: You can modify your browser settings to refuse cookies or to alert you when cookies are being used.
Access and Update Information: You can access and update your personal information by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically for any updates.